When your trial ends
The trial starts counting on the day you create your account and is only for your first company. During the trial, that company works with what the Star plan includes. If you let the period pass without creating any company, the first one starts without a trial and you need to subscribe to its plan to use it. Later companies start without a trial.
The trials in progress end on 31 October 2026 at 00:00, Madrid time. The exact date of yours is in My account, in the Your subscription block: “[company name]: the trial ends on…”.
The trial is unique: one per account and only for your first company. When it ends, another does not start even if you create new companies.
Which notices you get
- A few days before the end, when three days or fewer are left, we send you an email to remind you.
- When it ends, when you open a company without a plan you see a single screen with the notice “This company has no active plan”, with the options we explain below.
Do not wait for that moment: you can choose your company’s plan before the trial ends and you will not notice any interruption. If you choose a plan before the trial ends, it is charged at that moment and the days that were left are not kept.
What you keep and what stops
Your data is safe: a company without a plan loses nothing of what it has and nothing is deleted. But it is blocked: in the app nothing in it can be seen or used until it has a plan.
| Part | What you keep | What stops |
|---|---|---|
| Company data | Everything stays saved. From My account > Security you can request a copy of your data: we send it to you by email in under 30 days | It cannot be seen or edited in the app. Individual items cannot be deleted either: only the whole company can be deleted |
| Content and calendar | The proposals, the calendar and what was scheduled stay saved | Nothing can be seen, edited or scheduled, nor can proposals be generated with AI. What was scheduled is not published while the company has no plan |
| Strategy | It stays saved | It cannot be seen or redone with AI. If you had shared its public link, it stops working while the company has no plan |
| Team | Members and pending invitations stay registered. From the lock screen you can remove members or revoke invitations | Collaborators see that same screen, not the company. No new person can be invited |
| Metrics | The data is not deleted | They cannot be seen |
| Social networks | They stay connected until you disconnect them. You can disconnect them from the lock screen | Nothing can be published |
| Connected AI (MCP) | The data stays saved | Your agent cannot use a company without a plan either |
| Content settings | The ones you had stay saved | They cannot be changed |
When you activate the plan, the company comes back instantly with everything it had saved. What had a future date is published on its own; what had a date that has already passed is marked as a past date and you have to reschedule it or publish it by hand.
The screen of a company without a plan
When you open a company without a plan you see a single screen with the notice “This company has no active plan”. From it you can:
- Go back to All my companies or switch company. All my companies is always available and shows the company with the “Blocked” label.
- Disconnect social networks.
- Remove members or revoke pending invitations.
- Delete the company (owner only).
- Activate the plan, owner only and from the web version. In the iOS and Android apps you cannot subscribe: the subscription is managed from the web version.
During the grace days after a payment failure, companies keep working normally.
How to get it running again
Only the company owner can choose its plan, because they are the one who pays. Subscriptions are taken out on the web version of ōrbita, at app.orbitasolutions.org; in the iOS and Android apps you cannot subscribe or change plan.
- Sign in to the web version with the company’s owner account.
- Go to Company settings > Plan and billing and tap Subscription and payments.
- If you do not yet pay for any company, you will see “You have no active subscription”: tap See plans. If you already pay for one, in Company usage each company without a plan appears with the “No plan” label and the Activate plan button.
- Choose monthly or annual and tap the plan you want (“Choose Star”, for example).
- The first time, ōrbita takes you to the Stripe payment page, where you enter your card. The plan is charged when you activate it. Later companies are added to your subscription.
On the web version you can also get there from the activate plan button on the company’s lock screen. What each plan includes and how much it costs: pricing.
If you are an agency or manage several companies
- Each company needs its own plan. You can choose a different plan for each client and change it whenever you want.
- The trial is only for the first company. The other companies you create start without a trial: when you add a new company, you first choose its plan.
- Decide company by company. The ones without a plan are blocked as explained above, without affecting the ones that have one.
- Tell your clients. If a client joins as a collaborator, they will see their company’s lock screen instead of the company, and only you, as owner, can activate its plan.
If you already had a plan
If you cancel, the plan stays active until the end of the paid period and is not renewed. We do not refund amounts already paid, except where the law gives you that right. After that the company is blocked, with everything explained in this guide. If a payment fails, you have 7 days to update the card (Manage subscription > Payment method) before your companies are blocked. During those days the companies keep working normally. The rest of subscription management is in Your account.