My account opens from your avatar menu and has these sections: Profile, Security, Preferences, My agents, My companies, Programs and Legal.
Personal details
In Profile: first name, last name, sign-in email, phone and WhatsApp.
- Change the password, or create one if you signed in another way, in My account > Security.
- Changing the email is confirmed with two codes, one to the current email and one to the new one, so nobody can hijack the account.
- If you forget your password, “Forgot your password?” on the sign-in screen sends you a six-digit code.
Subscription, payments and invoices
Each company has its own plan and is paid for per company, so it is managed in Company settings > Plan and billing; in My account > Profile there is a summary with the link. From Subscription and payments you see the companies with a plan and the next renewal, change plan or cycle (monthly or annual), add or remove companies, and cancel or reactivate. Upgrading is immediate and you are charged the prorated difference; downgrading, changing cycle and cancelling apply at the end of the cycle. When you cancel, the plan stays active until the end of the paid period and does not renew. We do not refund amounts already paid, except where the law gives you that right. The payment method is changed in the Stripe portal. When you subscribe a card is requested and the plan is charged at that moment. If a payment fails you have 7 days of grace to update the card. In Invoices there is the history with every invoice downloadable.
Your billing details (person or company, tax ID or VAT, address, billing email) are filled in once in My account > Profile and used on all invoices.
Subscriptions are taken out and managed from the web version of ōrbita. In the iOS and Android apps you can use everything normally, but not subscribe or change plan.
The trial starts counting the day you create your account and is only for your first company. If you let the period pass without creating any company, the first one starts without a trial and you need a plan to use it. The following companies start without a trial and need their plan. If a company is left without a plan, your data is safe and nothing is deleted, but the company is locked: nothing in it can be seen or used and what was scheduled is not published until it has a plan. When you activate one, it comes back instantly. What you keep and how to reactivate it, step by step: End of the trial and company without a plan. Current prices and conditions: pricing.
Preferences
In My account > Preferences you choose the App language and, in the iOS and Android apps, turn Notifications on this device on or off. That switch applies only to the device where you change it.
Help and support
- In your avatar menu, Help and support opens the screen of the same name: write to us by WhatsApp or by email (the email already carries the technical details of your account) and tell us what went wrong.
- For anything else, write to orbita@orbitasolutions.org.
What data that email carries and where to find answers: Help and support.
Legal
In My account > Legal you have at hand the terms of use, the privacy policy, the cookie policy, the legal notice and the data deletion instructions.
Signing out, requesting your data and deleting the account
In My account > Security, Account actions block, you can request a copy of your data and delete the account. To sign out, open your avatar menu and tap Sign out. The copy reaches you by email in less than 30 days: it is not an immediate download. Deleting removes your account and your data immediately and irreversibly; if you are the owner of companies with other collaborators, transfer the ownership first. The detail is in data deletion.